Privacy Policy

Last updated: June 8, 2025

1. Introduction

Welcome to Drexil.ai ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy aims to give you information on how Drexil.ai collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up for our service, purchase a product, subscribe to our newsletter, take part in a promotion, or correspond with us.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

2. Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how Drexil.ai collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, or take part in a promotion.

Controller

Drexil.ai is the controller and responsible for your personal data (collectively referred to as "Drexil.ai", "we", "us" or "our" in this privacy policy).

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer in the following ways:

  • Full name of legal entity: Drexil.ai Inc.
  • Email address: [email protected]
  • Postal address: 123 AI Street, Tech City, TC 12345, United States

Changes to the Privacy Policy

We keep our privacy policy under regular review. This version was last updated on June 8, 2025. Historic versions can be obtained by contacting us.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data

  • First name, maiden name, last name
  • Username or similar identifier
  • Title
  • Date of birth
  • Gender

Contact Data

  • Billing address, delivery address
  • Email address
  • Telephone numbers

Financial Data

  • Bank account and payment card details
  • Billing information
  • Transaction history

Technical Data

  • Internet protocol (IP) address
  • Your login data
  • Browser type and version
  • Time zone setting and location
  • Browser plug-in types and versions
  • Operating system and platform
  • Other technology on the devices you use to access this website

Profile Data

  • Your username and password
  • Purchases or orders made by you
  • Your interests, preferences, feedback and survey responses
  • Account settings and configurations

Usage Data

  • Information about how you use our website, products and services
  • Time spent on pages
  • Click-through rates
  • Feature usage statistics

Marketing and Communications Data

  • Your preferences in receiving marketing from us and our third parties
  • Your communication preferences
  • Newsletter subscriptions

4. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct Interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Apply for our products or services
  • Create an account on our website
  • Subscribe to our service or publications
  • Request marketing to be sent to you
  • Enter a competition, promotion or survey
  • Give us feedback or contact us

Automated Technologies or Interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third Parties or Publicly Available Sources

We will receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from analytics providers such as Google
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services
  • Identity and Contact Data from data brokers or aggregators
  • Identity and Contact Data from publicly available sources

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal obligation

Purposes for Which We Will Use Your Personal Data

To register you as a new customer

Lawful basis: Performance of a contract with you

To process and deliver your order including managing payments, fees and charges, and collecting and recovering money owed to us

Lawful basis: Performance of a contract with you, and necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey

Lawful basis: Performance of a contract with you, necessary to comply with a legal obligation, and necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

Lawful basis: Performance of a contract with you, and necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Lawful basis: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), and necessary to comply with a legal obligation

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above:

  • Internal Third Parties as set out in the Glossary
  • External Third Parties as set out in the Glossary
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

We share your personal data within the Drexil.ai Group. This will involve transferring your data outside the European Economic Area (EEA).

Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data (commonly known as a "data subject access request")
  • Request correction of the personal data that we hold about you
  • Request erasure of your personal data
  • Object to processing of your personal data where we are relying on a legitimate interest
  • Request restriction of processing of your personal data
  • Request transfer of your personal data to you or to a third party
  • Withdraw consent at any time where we are relying on consent to process your personal data

If you wish to exercise any of the rights set out above, please contact us at [email protected].

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to delete personal information we have collected from you
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at [email protected] or call us at 1-800-DREXIL-AI.

12. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

13. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

14. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Drexil.ai Inc.

Data Protection Officer

Email: [email protected]